Novelle

Legal

Component-level Withdrawal Policy

Effective date
2026-07-18
Last updated
2026-07-18
Legal owner
Nova Group Sp. z o.o.
Jurisdiction
Poland
Policy version
2026-07-18.1
Authority
board adopted provisional policy

Novelle applies a separate, versioned withdrawal classification to every enabled package component. A single label is never silently applied to the whole package.

Fixed-date services

Venue, event and other approved fixed-date services may use the applicable Polish Consumer Rights Act exclusion for services connected with leisure events on a specific date. The exact component classification is shown before acceptance.

Ongoing services

Planning, consultations and comparable ongoing services retain the ordinary withdrawal treatment unless another valid classification applies. Starting performance within the withdrawal period requires a separate request; any lawful proportional payment reflects work actually performed.

Personalised goods

Personalised goods require a separate specification approval. Production is not treated as started merely because the package was viewed or selected.

Digital content

Immediate digital delivery requires a separate express consent and acknowledgement where loss of the withdrawal right is legally applicable.

Evidence and change control

The component profile, consent text, timestamp, policy version and hash are retained with the accepted booking. This board-adopted provisional policy has no WIS, ORD-IN or external legal-opinion protection and may later be modified only through a versioned change.