Platform role
Novelle is positioned as a marketplace and concierge layer, not a payment custodian, legal adviser, travel agent, or guaranteed event planner in V1.
Legal review required
Terms of Service
This terms page is a launch placeholder and must be reviewed by counsel before public production use.
Estimates, not guarantees
Package prices, availability confidence, and supplier options are estimates or preliminary signals until confirmed by suppliers and accepted under supplier terms.
Supplier contracts
Couples should review and contract directly with suppliers unless a legally reviewed booking/payment flow is added later.
No guaranteed outcomes
Do not claim guaranteed cheapest price, guaranteed supplier performance, or global real-time inventory.
Complaints and disputes
A production complaints process should define response SLAs, supplier escalation, refund boundaries, and evidence handling.
Launch limitation
The current build includes server-side lead capture, admin task creation, audit logging, and notification routing when production credentials are configured. It still requires legal review, monitored operational inboxes, and verified supplier records before public reliance.