Supplier accuracy
Suppliers must keep business identity, service area, capacity, package pricing, inclusions, exclusions, media rights, tax details, and cancellation terms current and evidence-backed.
Supplier terms
Supplier participation terms
These terms set the approved supplier boundaries for verification, availability evidence, package acceptance, settlement, attribution, cancellation, and public profile publication.
Availability labels
Live, recently confirmed, stale, failed, unknown, and manually blocked availability statuses must map to real evidence. Stale or failed calendar data cannot support an instant-booking claim.
Package and booking acceptance
Before customer acceptance, the supplier receives the frozen date, scope, guest count, settlement basis, milestone schedule, response deadline, and subcontract terms. Material changes require a versioned change order.
Invoices and settlement
Supplier invoices, payout details, evidence milestones, tax checks, holds, set-off rights, and maker-checker approval follow the accepted settlement policy. No payout is promised before its evidence and control gates pass.
Lead-specific attribution
Attribution applies only to the identified customer, supplier, and wedding request for the approved period. It does not create a broad marketplace price-parity rule. Suspected circumvention always requires evidence and human review.
Cancellation and replacement
A supplier cancellation immediately enters payout hold and replacement review. Comparable replacement, customer approval, mitigation, clawback, refund, and no-replacement remedies follow the approved evidence-backed workflow.
Paid placement
Novelle does not use undisclosed paid ranking at launch. Any future sponsorship must be clearly labelled and must not misrepresent objective fit or availability.
Moderation
Supplier reviews, photos, claims, documents, and contact disclosures require permission, provenance, malware checks where applicable, and a dispute process before publication or release.