Novelle's controlled launch accepts payments only from private consumers for Polish bookings, in PLN, by bank transfer to Novelle's designated collection account.
Payment request
After the customer places an order, Novelle creates a hosted payment request and emails it to the customer. The page and message show the exact amount, beneficiary, first approved PLN account, payment reference and server-recorded deadline. No card payment, foreign-currency customer payment or public bank-account list is offered.
When payment is effective
Payment is effective when cleared funds reach the Novelle collection account. A transfer instruction or screenshot is not cleared payment. The customer must use the exact reference NOV-[BOOKING]-[INSTALLMENT].
Review and confirmation
Every initial payment match and booking confirmation requires human review. Partial, duplicate, excessive, late, wrong-currency, wrong-reference and unexpected-payer transfers enter a safe review state. Payment does not automatically confirm the booking.
Instalments
The customer's contract contains the frozen schedule calculated from the wedding lead time. Dates, percentages and amounts are shown before the payment obligation is accepted. Amounts are calculated in grosz and the final instalment resolves rounding differences.
Account description
Novelle's bank accounts are business accounts used with internal ledger separation. They are not described as escrow, trust or safeguarded accounts.
Questions
Send payment questions with the booking and payment reference to support@novelle.wedding.