This page explains Novelle’s independent-service status and the limits of information, planning directions, supplier-fit signals, and other content provided through https://novelle.wedding.
The website is operated by Nova Group Sp. z o.o., Tax ID / VAT ID PL7011215529, KRS 0001117840, REGON 529224431, registered address Żurawia 6/12 Lok. 745, 00-503 Warszawa, Poland. Contact: support@novelle.wedding.
1. Independent private service
Novelle is an independent private service operated by Nova Group Sp. z o.o.. Novelle is not a public authority, government body, civil registry office, official wedding office, official supplier registry, payment institution, escrow provider, travel agency, or representative of any supplier unless expressly stated in a written agreement.
References to suppliers, venues, cities, countries, third-party platforms, public sources, payment providers, or official processes are provided for context and do not create affiliation, endorsement, authorization, or official status.
2. Wedding planning and supplier information
Novelle may provide planning directions, supplier-fit context, availability-confidence information, budget-fit information, category guidance, and supplier introductions. These outputs are intended to support planning and decision-making.
They are not guarantees of supplier availability, price, booking confirmation, service quality, event outcome, supplier acceptance, or final contract terms. Customers must confirm final details directly with the supplier before entering into any supplier contract or paying a supplier deposit.
3. No legal, tax, financial, medical, or investment advice
Novelle does not provide legal, tax, financial, medical, healthcare, psychological, insurance, immigration, public-administration, or investment advice. Any information that touches on these topics is general information only.
Customers and suppliers are responsible for obtaining appropriate professional assistance where their situation requires it.
4. Third-party data and source limitations
Novelle may rely on information provided by users, suppliers, third-party platforms, public sources, payment providers, analytics tools, advertising platforms, and operational review. Third-party information may change, become incomplete, contain errors, or require direct confirmation.
Novelle aims to present information clearly and conservatively, but final supplier availability, pricing, terms, exclusions, cancellation rules, deposit rules, capacity, licences, and service details must be confirmed with the relevant supplier.
5. AI-assisted and automated processing
Novelle may use automated or AI-assisted tools to help structure requests, identify missing information, summarize supplier context, support operators, improve workflows, or prepare planning signals.
AI-assisted or automated outputs may be incomplete or inaccurate. Human review may be applied before customer-facing plan directions or supplier introductions where required by the service. Users should not rely on automated output as a substitute for direct supplier confirmation or professional advice.
6. User responsibility
Users are responsible for:
- submitting accurate and complete information;
- checking names, dates, locations, budgets, guest counts, and supplier requirements before submitting a request;
- reading supplier terms before entering into supplier contracts;
- confirming final supplier availability and pricing directly with suppliers;
- ensuring that they have authority to share personal data and supplier information submitted through the website;
- using the website lawfully and in accordance with the Terms of Service.
7. No guaranteed outcomes
Novelle does not guarantee that:
- a supplier will be available;
- a venue will accept a booking;
- a quoted price will remain available;
- a supplier will respond within a specific time;
- a wedding plan will fit the final budget;
- a supplier introduction will result in a contract;
- a customer or supplier will complete a booking;
- a campaign, listing, or partner relationship will produce revenue.
8. Complaints and contact
Questions, complaints, or correction requests may be sent to support@novelle.wedding.
We aim to respond within up to 14 days.